FAQ

1. When will my order ship?
Orders are typically processed within 1-2 business days. Once your order is shipped, you will receive a confirmation email with tracking information.

2. Do you offer international shipping?
No, Diana Hampton only ships in the United Kingdom.

3. How can I track my order?
Once your order has shipped, you will receive an email with a tracking number. You can use this number to track your order on the Track My Order page.

4. What if my package is lost or damaged?
If your package is lost or arrives damaged, please contact our Customer Support team immediately. We will work with the carrier to resolve the issue and ensure you receive your order.

Returns & Exchanges

1. What is your return policy?
We offer a 30-day return window for all unworn, unwashed, and undamaged items with tags still attached. To initiate a return, please contact support for an RA number.

2. How do I exchange an item?
If you wish to exchange an item, simply return the original item following our return process and place a new order for the desired item.

3. When will I receive my refund?
Refunds are processed within 10 business days after we receive return. You will receive an email confirmation once your refund has been issued.

To ensure the professional maintenance of your jewelry, it is recommended to schedule a maintenance session once a year. Our exquisite materials, retains its quality and brilliance with regular care. For day-to-day maintenance, we advise using a soft microfiber polishing cloth to delicately remove fingerprints and moisture from the diamond's surface, thereby preserving its exceptional radiance.

Orders & Payments

1. What payment methods do you accept?
We accept all major credit cards,Visa, Mastercard, Amex, Discover, Dinners Club, Union Pay, Maestro. We also accept Klarna, Shop Pay, PayPal, and select digital payment options such as Apple Pay and Google Pay.

2. Can I modify or cancel my order?
Once an order is placed, we begin processing it immediately. If you need to make changes or cancel, please contact our Customer Support team as soon as possible.

3. Why was my payment declined?
If your payment was declined, please double-check your billing information and available funds. If the issue persists, contact your bank or our Customer Support team for assistance.

Contact Information:

Phone: +44 7950532488
Mail: hello@dianahampton.com
Address:  71-75 Shelton Street, Covent Garden, WC2H 9JQ, London, United Kingdom, 
Support: Monday - Friday: 08:00 AM - 04:00 PM