Shipping policy

Order confirmation

Once you place your order, you will receive an order confirmation email . This means that we have received your order and pre-authorized your payment.

Dispatch

At dianahampton.com our mission is to provide you with the best shipping options, wherever you are in the United Kingdom. Every day we strive to ensure the highest quality of service and fast delivery.

After placing your order, you will receive updates on order status and shipping information. Once your order has been shipped, you will receive a track & trace number by email.

Postage costs

For orders from the United Kingdom:

Shipping Time	Shipping Conidiation	Shipping costs
6-9 Business Days	Standard	Free

Order Acceptance & Pricing

Please note that sometimes orders cannot be processed for various reasons. We reserve the right to refuse or cancel an order at any time, including:

Incomplete or incorrect information
Suspicions of fraud
Payment verification issues

We may request additional verification, such as a phone number, address confirmation, proof of identity or banking details before accepting your order.

Price accuracy:
We strive to provide accurate pricing information, but errors can occur. If a pricing error is discovered, we may contact you for instructions or cancel your order and notify you of this error. We reserve the right to cancel orders listed for incorrect pricing even if they have already been confirmed and paid for.

Processing Times & Delivery Times

Processing time: 1–2 business days (Monday to Friday)
Shipping time: 6–9 business days (Monday to Friday)
Shipping Carrier:
Daily cut-off time: 12:00 AM (GMT) Greenwich Mean Time (London)

Orders placed before 12am will be processed the same day. Orders placed after 12am will be processed the next business day.

After Placing Your Order

You will receive a confirmation email containing:

Your order number
Your proof of payment

Please also check your spam or junk mail folder if you do not see a confirmation in your inbox.
Still haven’t received anything? Please send an email to hello@dianahampton.com with the subject: “Order Confirmation Not Received” and our team will help you further.

Please note: For custom products, we will contact you separately to confirm the desired specifications before the order is processed and shipped.

Track Order

You can track your order with the track & trace number that you receive via the shipping confirmation.

If you have not received a tracking number within 4 business days , please contact us at hello@dianahampton.com and we will be happy to help you.

Customer Service

Diana Hampton

Address: 91 Wimpole Street, Marylebone, London W1G 0EF

Phone: +44 808 175 8229

Email: hello@dianahampton.com

Customer Support Hours

Monday – Friday: 8:00 am – 4:00 pm
Saturday & Sunday: Closed

Time Zone: (GMT) Greenwich Mean
Response Time: We respond within one business day

Shipping Charge and Time

Order Cut Off Time: 12:00 AM (GMT) Greenwich Mean Time (London)

Delivery Time: Handling time + Transit time

Handling Time: 1-2 business days (Monday to Friday)

All the products will be put through a production process, therefore there will be a handling time on them.

Shipping Rate and Transit Time

For The United Kingdom, USA, Canada and Australia Orders:

Shipping Rate Name	Transit Time (Mon-Fri)	Shipping Fee
Standard Shipping – Tracking Included	6 to 9 business days	Free

Tracking: We offer tracking so you can follow its adventures until it reaches you. Have piece of mind by using the Track My Order page.

Order Tracking

Tracking information will be sent to your email within 24 hours after dispatch.

If you do not receive tracking details:

Please check your spam or junk folder
If still missing, contact us at hello@dianahampton.com

Important Notes

Delivery times may be affected by:

Public holidays
Courier delays
Customs processing (for international orders)
Incorrect shipping information

Shipping operations resume immediately after holidays.

Change of Address

If you need to update your shipping address, please contact us within 24 hours of placing your order:

📧 hello@dianahampton.com

We cannot modify the shipping address once the order has been dispatched.

Order Cancellations

Orders may be canceled within 24 hours of purchase.

If your order has already shipped, please refer to our Return & Refund Policy.

Taxes & Duties (International Orders)

For international orders (including USA, Canada, and Australia), customs duties or import taxes may apply depending on local regulations.

These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Backorders / Stock Availability

If an item becomes unavailable after purchase:

We will notify you promptly
You may choose a replacement or a refund

Unexpected Delays

While we strive to meet estimated delivery times, unexpected delays may occur.

If your order is significantly delayed, please contact us and we will assist you.

Damaged Parcels

If your parcel arrives damaged:

If the courier is present:
Reject the delivery and contact us immediately.

If delivered in your absence:
Please contact us as soon as possible.