Diana Hampton — Frequently Asked Questions (FAQ)
Legal Business Name: JEWELRY & WATCHES LTD
Trading Name: Diana Hampton
Website: https://dianahampton.com
Email: hello@dianahampton.com
1. Ordering & Products
Q: How do I place an order?
A: Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. Follow the prompts to complete your purchase securely.
Q: Can I modify my order after placing it?
A: Orders can only be modified within 24 hours of placement by contacting hello@dianahampton.com. After this period, the order is processed and cannot be changed.
Q: Are the product images accurate?
A: We strive for accurate representations, but slight variations may occur due to screen settings, photography, or lighting.
2. Shipping & Delivery
Q: Where do you ship?
A: We currently ship to the United Kingdom, USA, Canada, and Australia.
Q: How long does delivery take?
A: Standard shipping typically takes 6–9 business days (Mon–Fri) after handling time.
Q: Can I track my order?
A: Yes! Once your order ships, you will receive a tracking number via email, and you can also track it on our Track My Order page.
3. Returns, Exchanges & Refunds
Q: What is your return policy?
A: Returns are accepted within 30 days of delivery for items in unused condition with original packaging.
Q: Can I exchange an item?
A: Yes, return the original item first and place a new order once the return is approved.
Q: How long does a refund take?
A: Refunds are processed within 10 business days to the original payment method after we inspect the returned item.
Q: Can I cancel my order?
A: Orders can be canceled within 24 hours of placement by emailing hello@dianahampton.com. Shipped orders cannot be canceled.
4. Payments & Billing
Q: What payment methods are accepted?
A: We accept Visa, Mastercard, American Express, Discover, Diners Club, Apple Pay, Google Pay, PayPal, UnionPay, Klarna, and Maestro.
Q: When will my card be charged?
A: Your card is debited immediately at the time of order placement.
Q: Is my payment information secure?
A: Yes, we use Stripe Payments, SSL encryption, and PCI DSS compliance to ensure your data is fully protected.
5. Warranty & Care
Q: Do your products come with a warranty?
A: Yes, all jewelry comes with a 1-year warranty covering manufacturing defects.
Q: What is not covered by the warranty?
A: General wear and tear, improper care, or lost/stolen items are not covered.
Q: How do I file a warranty claim?
A: Contact hello@dianahampton.com with your order number, photos of the issue, and a description. Our team will guide you through repair or replacement.
6. Contact & Support
Q: How can I contact customer service?
A: Email us at hello@dianahampton.com or call +1 (888) 611-9871. Support is available Monday–Friday, 08:00 AM – 04:00 PM (GMT).
Q: Do you have a physical store?
A: Currently, we operate online only. Our registered office is:
71–75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom
Still have questions?
Contact us at hello@dianahampton.com, and our team will be happy to assist you.
JEWELRY & WATCHES LTD – Diana Hampton
Your destination for timeless, elegant, and high-quality jewelry.